BanknotePro Privacy Policy

1. Introduction

Welcome to BanknotePro. PARADOX BLLEKHOLL SHPK ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the BanknotePro web application ("Service").

By using BanknotePro, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service. This Privacy Policy is compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

• User ID / Account: We register users with a unique identifier to provide the service, track usage (e.g. free credits), and prevent abuse. We do not collect personal information such as name, age, or gender unless you voluntarily provide it.
• Scanned / Uploaded Images: Photos of banknotes you upload for analysis are processed for analysis and not permanently stored on our servers after processing.
• Payment / Pro upgrades: Upgrade to Pro is handled by Paddle. Payment and billing information are collected and processed by Paddle in accordance with their privacy policy.

2.2 Automatically Collected Information

• Usage Data: How you use the Service (features used, scans performed, time spent).
• Device / Browser Information: Browser type, device type, operating system, and similar technical data.
• Scan History: Records of scans may be stored locally or on our servers as needed to provide the service.
• App Performance Data: Crash reports, error logs, and performance metrics to improve the Service.

2.3 AI Processing Data

When you scan or upload a banknote, we process the image to generate analysis results. Images are processed temporarily and are not permanently stored on our servers after analysis is complete.

3. How We Use Your Information

We use the collected information to:

• Provide the Service: Process and analyze banknote scans and deliver results
• Process Transactions: Pro upgrades and payments are handled by Paddle; we may receive confirmation and subscription status
• Personalize Experience: Remember your preferences and history to improve your experience
• Improve the Service: Analyze usage patterns and feedback to enhance features and fix issues
• Support and Security: Respond to questions, troubleshoot, and detect and prevent fraud or abuse
• Improve Analysis: Use anonymized data to improve our analysis capabilities (only non-identifiable information)
• Legal Compliance: Meet legal requirements and respond to lawful requests from authorities

4. Data Storage and Security

4.1 Local Storage

Some data may be stored in your browser (e.g. preferences, session data). Your scan history and results may be stored on our servers to provide the Service across devices.

4.2 Cloud Storage

We store on secure servers: user/account identifiers (for credits and abuse prevention), subscription status (including information from Paddle regarding Pro upgrades), temporary scan data for processing, and anonymized analytics.

4.3 Security Measures

We implement industry-standard security measures including encryption, secure data transmission (HTTPS), and access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

5. Data Sharing and Third Parties

We do not sell your personal information. We may share information with third parties only as follows:

• Paddle: For processing Pro subscription payments and managing upgrades. Paddle's privacy policy applies to their processing of payment data.
• Cloud Infrastructure: For hosting and data storage.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, prevent fraud, or respond to lawful requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred; we will notify you of any such change.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 GDPR Rights (EU Users)

• Right to Access, Rectification, Erasure ("right to be forgotten"), Restriction, Data Portability, Object, and to Withdraw Consent

6.2 California Privacy Rights (CCPA)

California residents may have additional rights to know what we collect and how it is used, and to request deletion of your information.

6.3 Exercising Your Rights

To exercise any of these rights, contact us at info@bllekholl.com. We will respond within 30 days. Deletion requests for user/account data may be processed after a short delay to prevent abuse of free credits.

7. Data Retention

We retain personal data only as long as necessary for the purposes in this policy or as required by law:

• Scan Data: Retained as needed to provide the Service; you may delete your account or data.
• User / Account Data: You may request deletion; requests are processed in line with our abuse-prevention measures.
• Payment Records: Retained for accounting and legal compliance (e.g. 7 years); Paddle may retain data per their policy.
• Usage Analytics: Retained in anonymized form for up to 2 years.
• Scan Processing Data: Deleted shortly after analysis is complete.

8. Children's Privacy

BanknotePro is not intended for use by individuals under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, contact us at info@bllekholl.com and we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards in accordance with this policy and applicable laws. For EU users, we ensure transfers comply with GDPR, including Standard Contractual Clauses where necessary.

10. Cookies and Tracking

The BanknotePro web application may use cookies and similar technologies for session management, preferences, and analytics (anonymized where possible). We do not sell data from these technologies. You can control cookies through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last Updated" date. Your continued use after changes constitutes acceptance of the updated policy.

12. Third-Party Links

The Service may contain links to third-party websites or services (including Paddle). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

PARADOX BLLEKHOLL SHPK
Email: info@bllekholl.com
Phone: +383 49 346 316

For GDPR-related inquiries, include "GDPR Request" in the subject line. For privacy matters, you can reach our Data Protection Officer at info@bllekholl.com with "DPO" in the subject line.

14. Supervisory Authority

If you are in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your privacy rights.